SHIPPING CONCERNS

Q: “When should I receive my order?”

A: My processing time for US orders is 1-2 business weeks and 3-4 business weeks for all Made to order and/ or custom items.

Q: “My order is missing items, where’s the rest of my stuff?”

A: Your order is more than likely shipping separately, I ship some items out and the rest of my orders are made and shipped out by my distribution company!

Q: “Will I receive a tracking number when my order ships?”

A: Yes! You should receive a email with the tracking info when your order is shipped. Please reach out if you have any concerns regarding your order.

Q: “How much is US shipping?”

A: There’s a $5 shipping fee and you will receive a tracking number for your order through email.

Return & Refund Policy

Thanks for shopping at SerotoninOD.Store

If you are not entirely satisfied with your purchase, please reach out so we can try to make things right! :D

Now addressing returns, You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will initiate a refund to your credit card (or original method of payment). You will receive the credit within 13 business days, depending on your card issuer's policies.

Contact us at Serotoninwhitt@gmail.com for any questions regarding your order.